Hollard Ghana wins Customer Care Award for second consecutive year at Ghana Insurance Awards.
Hollard Ghana, the country’s favourite insurance group with subsidiaries Hollard Insurance and Hollard Life Assurance, has once again demonstrated its unwavering commitment to putting customers first by winning the Customer Care Award for the second year in a row at the 2025 Ghana Insurance Awards.
The award, presented at a grand ceremony held at the plush Labadi Beach Hotel, recognises Hollard Ghana’s exceptional service delivery, responsiveness, and customer-focused innovations across both general and life insurance offerings. This back-to-back win affirms the company’s reputation as a caring, dependable insurer that prioritises the needs and experiences of its customers.
Speaking on the achievement, Patience Akyianu, Group CEO of Hollard Ghana, said:
“Winning the Customer Care Award, two years in a row is a proud moment for all Hollardites. It shows that our commitment to delivering superior customer experience is consistent and impactful. We will continue to raise the bar in customer service, ensuring that every interaction reflects our values of care, dignity, and innovation.”
Driven by its purpose “to enable more people to create and secure a better future by treating everyone with care and dignity”, Hollard Ghana has invested heavily in customer engagement channels, including user-friendly digital platforms, WhatsApp-enabled policy servicing, and an AI-powered chatbot, Araba Hollard. These tools ensure quick, seamless, and personalised interactions that exceed customer expectations.
Xodus Communications Limited organised the 8th edition to provide a spectacular occasion for insurance industry players to celebrate and network while rewarding achievements and leadership in various key areas. The event also promoted the industry’s growth through progressive competition, innovation, and adherence to the highest professional standards in the sector.
