Human factor and Technology; The FBNBank customer service equation
The debate about technology and its contribution to customer service will not be considered by the likes of me as fairly treated if the human factor is not given adequate consideration. I believe that whether the business environment drives a fully integrated Artificial Intelligence (AI) model through technology, the situation requires quality customer service by service providers to overcome the fast-paced, technologically challenging market environment, thereby remaining relevant in it. It is also trite knowledge that without a human element, technology will not thrive. Human beings are the focal point in any development, and one cannot ignore the critical inclusion...
