BoG disburses GHS 3.8 million in monetary awards to complainants in 2023
The Bank of Ghana (BoG) facilitated the payment of GHS 3,803,073 in monetary awards and refunds to deserving complainants in 2023, marking a significant 31 per cent increase from the GHS 2,901,706.05 reported in 2022. The BoG’s 2023 Complaints Management Report revealed that the central bank received a total of 695 complaints from clients of banks, specialized deposit-taking institutions (SDIs), other financial institutions, and payment systems and service providers. This number represents a 29 per cent reduction from the 983 complaints lodged in 2022, contrasting with a 15 per cent increase in complaints observed in 2021. Despite the overall decline,...
