First National Bank (FNB) says it has completed engagements with its payment gateway partners and has decided to reverse all debit transaction passed on to some customer accounts as a result of transactions initiated on binance.com, a cryptocurrency exchange.
The bank explained that it had series of engagements with it gateway partners and the outcomes confirmed the bank’s position on the settlement of the transactions on Binance.
The Head of Retail Banking, Akweley Laryea, explained that customer complaints on the foreign exchange adjustments and their effects on account balances necessitated further investigations in the transactions.
“Reviewing the details of customer complaints required that we quickly engage with our payment gateway partners to confirm the nature of these transactions and the complexities of the settlements which involved international merchants outside Ghana,” she said.
These customers transacted in Ghana cedis and that is how they paid for the transactions. The process however required a multi-currency settlement, and we are still engaging our partners to resolve this amicably, she added.
She said as an interim measure, all FNB Visa debit cards will be disabled for transactions on binance.com until the bank realigns the settlement processes with all stakeholders.
“For now, our cards will not be enabled for crypto exchange and related transactions. We entreat our customers to abreast with the terms and conditions on our accounts,” she said.